As an apex body that regulates the insurance sector in India, our client wanted users to have a seamless experience when registering and tracking their complaints online. IGMS, its grievance management portal that has a key role in ensuring redressal and transparency, was falling short of expectations when it came to vital UI features like login and recording of grievances. Major functions like auditing, data security, and reporting were also not up to the mark. No option to upload documents was another drawback, while complaints and their associated status couldn’t be synchronized due to technical challenges. Expected to adhere to the GIGW measures, our client had a short turnaround time to address these issues.
Download our case study to know how NSEIT experts helped the client to set up this new age grievances management system to make life easier for the end consumers.