Leading life insurance company in India
With an aim to provide a futuristic consumer-grade service, our client – leading general insurance company, wanted to use automation as an enabler to drive the transformation of its claims process. To meet customer demands, a systematic solution delivering post-office hour claim requests within quick turn-around was needed. However, standardizing the quality of service to improve the experience of claimants was the need of the hour. Massive documentation led to delay in customer service and increased TAT which resulted in delays in policy processing. Aggregating data from distinct sources into a single repository for tackling source of truth challenges was another demanding requirement. The solution would also have to deal with massive volumes of documents while ensuring discoverability, and scalability.
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