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Chatbot For Regulatory Assistance

Client

Leading Financial Institute

Challenge

Our client would receive queries with regards to operations, circulars and compliance from over a thousand members daily. To serve this need, client had a static database and deployed customer support team. However, this didn’t meet member’s expectations to get quick relevant answers to complex regulation queries – severely hitting the customer satisfaction quotient.

Download our Case Study to know how, NSEIT experts helped client drive member engagement by providing them on-demand easy access to key regulatory information.

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